Air Prishtina AG
Baarerstrasse 75
6300 Zug
CHE-112.168.115
Air Prishtina AG is a virtual airline. The contract of carriage between the passenger and Air Prishtina AG is governed by the applicable law and the GTC set forth herein. The liability of the operating airlines is subject to the Montreal/Warsaw Convention or EC Regulation No. 261/2004 and EC Regulation No. 2027/97 and is only applicable to flights between the EU and a country outside the EU.
1. Booking conditions
1.1 The booking may be made online (www.airprishtina.com) or at the Air Prishtina AG Contact Centre. Depending on the type of booking, the passenger will receive the booking confirmation by email, SMS or other means. The booking confirmation shall contain the booking number, the name of the Passenger, flight information, voucher, if any, and notes.
1.2 The booking shall be deemed accepted by Air Prishtina AG at the moment when the Passenger to be transported has received the booking confirmation by email, SMS or social media apps (WhatsApp, etc.). In the case of bookings made by telephone at the Air Prishtina AG Contact Centre, the declaration of acceptance may also be made informally by transmitting the booking confirmation by telephone or by conclusive action.
1.3 The passenger is obliged to immediately check the booking confirmation received by him or transmitted to him by telephone for accuracy and, if necessary, to notify Air Prishtina AG of any inaccuracies, discrepancies or non-receipt. Late notification of inaccuracies or discrepancies shall not entitle the passenger to cancel the booking.
1.4 The services and fares confirmed at the time of booking shall apply. The flight prices published on the website (www.airprishtina.com) are regularly adjusted and may fluctuate upwards or downwards. Special or discount offers are subject to change.
1.5 Carriage will only be provided upon presentation of complete and valid travel documents (passport, ID card, booking code, visa, proof of vaccination, etc.). Each passenger is responsible for compliance with the regulations associated with the journey. Refund of the air fare is excluded in the event of non-compliance with entry and exit regulations, which consequently lead to the passenger being denied boarding.
1.6 If the passenger is refused entry into a country, he/she is obliged to pay for all costs incurred for transport out of that country. The fare will not be refunded in such cases.
1.7 The booking must be made out in the name of the passenger to be carried. If this is not the case, the obligation to carry is not applicable. In such cases, reimbursement of the fare is excluded.
1.8 Children under the age of 15 are only carried if accompanied by an adult guardian.
Unaccompanied children must be registered with Air Prishtina AG at least 48 hours prior to departure, otherwise carriage is not guaranteed. In these cases, the childcare service of the operating airlines or the handling agent must be booked in addition. Please note that in some countries, children and adolescents under the age of 18 must present a completed authorisation form from their legal guardian in order to leave their home country. Each passenger is responsible for compliance with these regulations. Refund of the fare is excluded in the event of non-compliance with these exit requirements, which consequently result in the passenger being denied boarding.
1.9 The carriage of infants (up to 2 years of age) is subject to registration. The time of departure is decisive for determining the age of the child. In the case of booked outward and return flights, the age at the time of departure of the return flight is decisive.
1.10 The carriage of disabled persons, pregnant women, sick persons requiring special assistance is subject to compliance with certain carriage rules determined by the operating airline.
1.11 The carriage of animals is only possible with the express consent of the operating airline. Notification must be given at least 48 hours prior to departure.
2. Payment methods
Flights booked with Air Prishtina AG may be paid by credit card accepted by Air Prishtina AG, by bank transfer or by invoice. Cash payments are possible at Air Prishtina AG Partner Offices, Barzahlen.de acceptance points in Germany, bob pay branches in Switzerland and Capital Ria acceptance points in Kosovo. Air Prishtina AG may exclude individual means of payment in general or for individual customers without further justification. The choice of a particular payment method also implies acceptance of the terms and conditions applicable to that payment method.
2.1 Credit card
It is the passenger's responsibility to provide Air Prishtina AG with a valid credit card that is not false, incomplete or otherwise manipulated. If this is not done, Air Prishtina AG cannot guarantee the price or the booking as such. In such cases, Air Prishtina AG has the right to instruct a collection agency to collect the debt. In case of inability or unwillingness to pay, the default will be reported to the relevant companies or offices (SCHUFA, debt collection office, etc.).
2.2 Bank transfer
Non-payment or late payment by bank transfer entitles Air Prishtina AG to refuse all services to be provided, in particular the carriage of the passenger. In such cases, Air Prishtina AG has the right to commission a collection agency with the collection of the claim. In case of inability or unwillingness to pay, the default will be reported to the responsible companies or offices (SCHUFA, debt collection office, etc.).
2.3 Barzahlen.de
Barzahlen.de is a payment method with which bookings made online or at the Air Prishtina AG Contact Centre can be paid in cash. No personal data of the passenger is required for this payment process. At the end of the booking process, Air Prishtina AG sends the passenger an individual barcode (via email or SMS), which the passenger can present at acceptance points (e.g. kiosks, shops, petrol station shops, etc.) and pay in cash.
Non-payment or untimely payment via Barzahlen.de entitles Air Prishtina AG to refuse all services to be provided, in particular the carriage of the Passenger.
2.4 bob pay and Capital Ria
bob pay or Capital Ria is a payment method with which bookings made online or at the Contact Centre of Air Prishtina AG can be paid for with cash or card (credit cards, Maestro, etc.) in Switzerland at one of the approximately 1100 k kiosk, avec or Press & Books sales outlets or in Kosovo. At the end of the booking process, Air Prishtina AG sends the passenger an individual barcode (by email or SMS), which the passenger can present and pay at bob pay branches or Capital Ria acceptance points.
Non-payment or late payment via bob pay or Capital Ria entitles Air Prishtina AG to refuse all services to be provided, in particular the carriage of the Passenger.
2.5 Fees
Free payment methods are offered on airprishtina.com.
3. Flight rebookings, passenger changes and cancellations
3.1 Flight rebookings are possible up to 48 hours before departure for a service fee of CHF 50 or EUR 50 per passenger, provided that free seats are available on the newly requested flight. Additional costs may be incurred for the respective fare change. In the case of rebooking to lower fare departures, the original fare will be retained.
3.2 A change of passenger is possible up to 48 hours before scheduled departure for a service charge of CHF 50 or EUR 50. The additional costs incurred for this (fare difference) are determined by the applicable fare for the route in question at the time of the change of passenger. If the current fare for the route in question is higher at the time of the change of passenger than it was at the time of the original booking, the difference must be paid. The reimbursement of any lower amount, however, is excluded.
3.3 The passenger is obliged to take both the outward and the return flight. A refund of the fare for the outward flight that was not used is excluded. This also applies if the return flight is not used.
3.4 The passenger is entitled to terminate the flight at any time (cancellation). The date of receipt of the booking cancellation by Air Prishtina AG is decisive. It is recommended to send the cancellation by registered mail. Cancellation is no longer possible after the flight has started. In case of cancellation of the booked flight, the following cancellation fees are due:
- up to 21 days before departure 50% of the flight price,
- from the 20th day until 7 days before departure 75% of the flight price,
- from 6 days to 0 hours before departure 100% of the fare.
Fares include airfares, taxes and fees. Fees for additional options are non-refundable, regardless of the time of receipt of the booking cancellation.
Partial or full refund of the airfare will be made exclusively in the form of a credit to the Air Prishtina customer account.
It is recommended to obtain the insurance.
3.5 Air Prishtina AG fees are subject to change at any time. This applies to fees for bookings by telephone, payments by credit card, cancellations, rebookings or other fees. These fees may be reduced, added or even removed at any time.
4. Additional options
4.1 Passengers have the option -if technically feasible by the operating airlines- to reserve a specific standard seat or a comfort seat subject to availability for a fee (CHF 9 - CHF 30 or EUR 9 - EUR 30) per passenger and route. The operating airline reserves the right to reconfigure the reserved seats if required for safety reasons. In such cases, Air Prishtina AG will refund the fee paid to the passenger concerned. Only passengers who have reached the age of 16 and are in good physical and mental condition are allowed to sit on the seats at the emergency exits. Passengers travelling with pets are not permitted to sit at the emergency exit.
A refund of the paid seat reservation is excluded. Once made, reservations cannot be changed free of charge.
4.2 The additional option "Flex Option" can only be added during the booking process for a non-refundable fee of CHF 10 or EUR 10 per flight segment up to 48 hours before the scheduled departure. The "Flex-Option" allows a one-time flight rebooking free of charge or a one-time passenger change free of charge up to 48h before departure. A passenger change is only permitted before the outward flight. Additional costs may be incurred for the respective fare change. If the current fare for the route in question is higher at the time of the passenger change than it was at the time of the original booking, the difference must be paid. The reimbursement of any lower amount, however, is excluded.
4.3 If the additional option "Cancellation Protection" is booked for a non-refundable fee, the passenger is entitled to terminate the flight without cancellation compensation up to 48 hours before departure at the latest. The full refund of the fare (does not include the price of the additional option "Cancellation Protection") shall be made exclusively in the form of a credit to the Air Prishtina customer account.
4.4 The Air Prishtina AG fees for the additional options may be changed at any time. These fees may be reduced, increased or even removed at any time.
5. Check-in and consequences of delays
5.1 Travel documents and booking confirmation must be available at check-in.
5.2 Passengers should arrive at the airport check-in at least 2 hours prior to departure.
5.3 If check-in deadlines are not met, Air Prishtina AG reserves the right to cancel the reservation.
6. Baggage
Baggage regulations vary depending on the airline. The regulations of the operating airlines apply. The regulations for flight hand luggage and the current security regulations must be observed.
7. Personal data
The passenger authorises Air Prishtina AG to collect, store, use and transmit his/her personal data (name, address, telephone number, email address) to Air Prishtina AG offices, authorised representatives, government authorities, operating airlines for the purpose of reservation, fare payment, provision of data to the airlines.
8. Liability for damages
Liability for damage to passengers, baggage and goods, as well as damage due to delays, denied boarding and cancellations, shall be governed by the regulations of the operating airlines or applicable legislation. Any claim, notification of damage or complaint must be made in writing to the operating airline. The possible recording of a damage report at the airport or at Air Prishtina AG does not replace the timely written notification to the operating airline.
9. Flights
The passenger shall be carried by aircraft of the regular scheduled and charter services of a Swiss or foreign airline. The published flight schedules, airlines and flight types may be subject to change at short notice.
10. Complaints
Complaints should be sent immediately to Air Prishtina AG customer service:
kontakt@airprishtina.com or servicecenter@airprishtina.com.
11. Use of the website
The information, products or services accessible through this website may not be modified or derivative works created.
12. Acceptance of these General Terms and Conditions (GTC)
Use of the www.airprishtina.com website and the services presented herein by Air Prishtina AG are subject to these Terms and Conditions. By using this website, you unconditionally agree to be bound by these Terms and Conditions, otherwise you may not use the website and the services presented therein by airprishtina.com.
13. Ancillary Agreements
Subsidiary agreements, supplements, amendments or other assurances are only valid if they are confirmed in writing.
14. Applicable law
The contract shall be governed exclusively by Swiss law. The place of jurisdiction is Zurich, Switzerland.
The German version of these General Terms and Conditions shall take precedence over their translations.
15. Severability Clause
Should one or more provisions of this contract be or become legally invalid, this shall not affect the validity of the remaining provisions.
16. Status
These terms and conditions are as of 20.06.2022.
If you have any difficulties in understanding this information, please contact the Air Prishtina AG Service Centre.
